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Below you will find the
Return Goods Request form that needs to be filled out in order to
process your return. You will need Adobe Acrobat to download this
form. Below are instructions for downloading Adobe Acrobat, and the
form.
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| Step 1.
Downloading Adobe Acrobat |
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| In order to
view/edit this form you will need Adobe Acrobat Reader. If you
already have Acrobat, skip to step 2. Otherwise, click on the "Get
Acrobat Reader" graphic above and follow the directions provided. |
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| Step 2. Downloading RGR Form
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Click on the Return Goods
Request link below and Adobe Acrobat will launch a new web browser
to display the form.
Print this form out and fill in the appropriate blanks. |
| Return Goods Request Form |
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| Step 3. Faxing Back Forms |
Fax your completed form to our
corporate headquarters at 409-985-6542. A Customer Service
Representative will contact you promptly.
Questions? Call
1-888-438-3724 for assistance.
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| Merchandise Return Policy |
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A. Stock
Merchandise
Goods purchased from Drago Supply Company cannot be returned without our authorization and must be in good, re-saleable condition (free of damages, defects, scratches, markings, etchings, etc.), and must include original packaging, literature, and acccessories. Claims must be made within 30 days of the original invoice date. Errors in shipping, or goods having manufacturing defects, may be returned and credit or exchange given. Unless the merchandise was shipped by Drago Supply in error, all transportation charges covering the return must be freight prepaid and are the responsibility of the customer. When returning goods, please give complete information pertaining to the subject order. Always include a copy of your invoice or packing slip. Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise. Customer errors in ordering cut-to-length products, modified, fabricated, or products manufactured to customer specifications are non-refundable. |
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B. Non-Stock
Merchandise
Cancellation of orders for material which we do not regularly carry in stock, but have factory approval before returning, may be subject to a minimum 15% re-stocking charge, plus any freight charges incurred. |
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